User Safety Procedures, Privacy Policy and User Agreement

Introduction
The following are precautions that you can take to make your computer/device as safe as possible so that your privacy is protected.

Cache and History Cleaning and Erasing Cookies
Once you have finished your chat session with a Cleveland Rape Crisis Center Crisis and Support Hotline Chat (CSHC) advocate it is important that you clean your cache and history and erase the cookies on your computer or mobile device so that people are not able to go onto your computer/device and check up on what you have been doing. The following is step-by-step directions on how to clean the cache and history. The directions are operating system and browser specific so make sure to pay attention to the relevant information for your computer/device.

IMPORTANT NOTE:
If you have any reason to suspect that someone may be tracking your computer or mobile device usage, please think carefully about whether or not you will want to complete these privacy steps. If someone is tracking your usage, they may grow suspicious if all records of internet activity, call logs, etc. disappear.

What is Cache?
The cache is an area of the hard disc where web pages are stored when a page is downloaded from the internet. It allows for recently viewed pages to be viewed more rapidly or even offline.

What is History?
A list of the different URLs (or websites) you have visited. This is what fills in the URL line for you when you are returning to a website you have visited before.
To see your history on a Mac, type Apple + H.
To see your history on a PC, type Control + H.

What Are Cookies?
Cookies are storage files that collect personal information that you have provided to particular vendors on the internet (e.g., your name, address, phone number, things you have ordered, etc.). Only information you have provided is stored and cookies are used to speed up the interactive process when you are online with a vendor. For instance, when you go to Amazon.com you may notice that the advertisements seem to be relevant to your interests, that is because your reading and music preferences are stored in cookies so that the web page can advertise specific deals that fit your taste.

Clearing the Cache and History:
On a PC:
1. To clear the cache and history on your computer/device and erase your cookies, press Ctrl+Shift+Delete. A box will appear that allows you to select what you would like to clear and a time range.
2. If you dont see a list of options, click on the drop-down option next to "Details".
3. Check the boxes for the items you would like cleared. Then, depending on what you see, click the "Clear Now", "Delete" or "Clear Browsing Data" button.
On a Mac:
Firefox and Chrome:
• To clear the cache and history on your computer/device and erase your cookies, press Command+Shift+Delete. A box will appear that allows you to select what you would like to clear and a time range.
Safari:
• To clear your history click on History in the menu bar and choose Clear History.
• If you dont see a list of options, click on the drop-down option next to "Details".

Check the boxes for the items you would like cleared. Then, depending on what you see, click the "Clear Now" or "Clear Browsing Data" button.

On a Mobile Device
1. Click on the Legal button at the bottom of the page.
2. Click on How to Clear your Browser History. The site will instruct you how to clear your browser cache, history, form data and cookies.


Further Steps You Can Take to Protect Yourself

Updating Windows
If you use a Windows operating system, you may want to make sure that your Windows is as up-to-date as possible. For information on how to do this go to "Use Microsoft Update to Help Keep Your Computer/device Content" (http://www.microsoft.com/athome/security/update/msupdate_keep_current.mspx)

Protecting Yourself from Viruses and Spyware
If you dont already use up-to-date anti-virus and anti-spyware programs in order to keep your computer/device safer, we recommend that you either buy or download a free program that will help to protect you and your computer.
In order to facilitate your obtaining such programs we have provided you with links that will direct you to both paid and free anti-virus and anti-spyware programs.

Paid Software
Top Ten Anti-Virus Programs (http://anti-virus-software-review.toptenreviews.com/)
Top Ten Anti-Spyware Programs (http://anti-spyware-review.toptenreviews.com/)

Free Software
Google Pack (http://download.cnet.com/Google-Pack-beta/3000-2071_4-10490038.html)
Freebytes Guide to Free Anti-Virus Software (http://www.freebyte.com/antivirus/)
Tech Support Alerts List of the 46 Best Freeware Utilities (http://www.techsupportalert.com/best_46_free_utilities.htm)
The Anti-Spyware Guide (http://www.firewallguide.com/spyware.htm) which has links to both free and paid programs

Protecting Yourself from Keystroke Logging
Keystroke logging is when someone has installed hardware or software onto your computer/device that tracks all typing that you do. This means that they can trace everything you do on your computer/device from what you type to tracking down usernames and passwords. For obvious reasons this is a dangerous and aggressive form of tracking and can be a difficult thing to trace. For more information on how to see if you have keystroke logging, and what possible options are for removal visit the following article: Privacy Watch: Dont Let Anyone Secretly Track Your Keystrokes

Google Desktop Search
Google Desktop Search is a popular tool that mimics the Google website search techniques on your personal computer/device so that you can search for files in your computer/device in a new and faster way. While this may be a nice feature and you may enjoy using it, it also poses a security threat in that it can then save log-in names and passwords, save the webpages you go to (i.e., the CSHC), and store information that you access from the CSHC.

Therefore, we suggest that if you have Google Desktop Search on your computer/device you disable it before using the CSHC so as to protect your private information.


Privacy Policy
Effective Date: March 2016

This Online Privacy Policy is intended to describe how Cleveland Rape Crisis Center ("CRCC", "we" or "us") handles information gathered at Clevelandrapecrisis.org. By visiting Clevelandrapecrisis.org, or using the CSHC, you agree to follow the terms and conditions of this Online Privacy Policy. CRCC may change these terms and conditions from time to time without prior notification, so please consult these terms and conditions regularly for any such changes.

Your privacy and security are very important to us. The following information will help you understand what information we collect online, and how we handle that information once we collect it. This policy will tell you if we disclose that information to anyone, and what choices you have regarding how we use that information. Please note that this Online Privacy Policy applies only to Clevelandrapecrisis.org and to the CRCC website, and not to any other website of CRCC or of any other organizations to which we may link or that may link to us.

Collection of InformationAbout You
Section A tells you how CRCC gathers information from users of the Crisis and Support Hotline Chat (CSHC), and Section B tells you how CRCC gathers information from users of Clevelandrapecrisis.org. If you are only using the Clevelandrapecrisis.org website generally and are not using the CSHC, Section A (immediately below) does NOT apply to you; you should read Section B.

If you decide to use the CSHC and then use the Clevelandrapecrisis.org website separately or during the same timeframe, your use of the CSHC cannot be connected to your use of Clevelandrapecrisis.org.

A. Crisis and Support Hotline Chat
CRCC operates the Crisis and Support Hotline Chat (CSHC). The CSHC is staffed by trained crisis support specialists to help you during online sessions and CRCC provides supervisors to help monitor online sessions. Any information that you share during a CSHC session will be viewed by the support specialist assisting you, and may also be viewed by one or more supervisors from CRCC for quality control purposes.

If you provide feedback through an anonymous feedback survey following your session, that feedback may be shared with the support specialist assisting you, and with personnel at CRCC, if applicable. However, the feedback will be anonymous, and we will not ask for your name or any personal information, or attach any feedback to information that you provide during your online session.

Personally Identifiable Information: "Personally Identifiable Information" is information about you that would identify you, such as your name or address. The CSHC is intended to be an anonymous service and you will NOT be asked to provide your name, address, telephone number or e-mail address, at any time during your use of the CSHC. In fact, CRCC specifically requests, for your own safety and anonymity, that you do not provide any such Personally Identifiable Information when you use the CSHC.

Note that while no Personally Identifiable Information will be asked, support specialists may ask your city and state in order to provide you with local referrals for ongoing support.

The information and text conveyed by you to our advocates during your online chat or text session is intended to be part of a private conversation. A transcript of your conversation will be submitted and stored in CRCC’s database. No personally-identifying information (unless otherwise provided by the user/texter) will be contained in the text or chat transcripts.

Aggregate Data & Cookies: Aggregate Data & Cookies: We automatically gather, or aggregate, certain usage information, such as the number of users of the Online Hotline, length of stay, and other anonymous data such as topics discussed. This data cannot be used to identify you personally, and helps us to determine how often the Online Hotline is being used, at what times of the day, and other useful statistics. This non-identifying information will also be used for research purposes, to improve our understanding of hotline users concerns and needs. We may use this aggregate data for internal recordkeeping and service improvement purposes, and also may share it with sponsors, supporters, academic researchers, or the media.

The CSHC does NOT place any permanent or "persistent" cookies on your computer, although Clevelandrapecrisis.org does use session cookies (see below). The cookies placed by Clevelandrapecrisis.org cannot be used to identify you as a user of the CSHC.

B. Clevelandrapecrisis.org
Personally Identifiable Information:
General. In general, visitors may browse Clevelandrapecrisis.org without being requested to reveal any Personally Identifiable Information. However, there are pages on Clevelandrapecrisis.org where we may request Personally Identifiable Information about you, such as your name, address, phone number or e-mail address. Clevelandrapecrisis.org may also collect information such as your computers IP address. CRCC may seek such information in order to enable your use of certain parts of the Clevelandrapecrisis.org website. In addition, we may use such information to analyze site usage for Clevelandrapecrisis.org, to improve our content, and to customize our sites content, layout and services. Finally, we may use your e-mail address or cell phone number to send you information you request.

Please note that any Personally Identifiable Information provided via Clevelandrapecrisis.org cannot be connected to your use of the CSHC and once you agree to the CSHC Terms of Service (which must be agreed to prior to your use of the CSHC online service) the CSHC will not record or store your computer’s IP address.

Opt-Out Procedures. If you voluntarily provide your email address or cell phone number and request that we email or text information to you, we may send such emails or text messages. If you decide you do not want to receive such emails or text messages, or if you want us to remove your profile or other information from our files for any reason, please email info@clevelandrcc.org and we will remove you from our system.

Aggregate Data & Cookies: We automatically gather, or aggregate, certain usage information, such as the number and frequency of visitors to Clevelandrapecrisis.org, length of stay, and other anonymous data. This data helps us determine usage levels on different parts of Clevelandrapecrisis.org, and to conduct other internal research. In addition, we may aggregate such data and disclose it in a non-personally identifiable manner to sponsors, supporters, and other third parties, to generate support for the CSHC or CRCC, or as required by law. In these situations, we do not disclose any information that could be used to identify you personally.

For example, Clevelandrapecrisis.org uses "session ID cookies." In general, a "cookie" is a small piece of text data stored on a users computer/device by a website, in order to give that computer/device a unique identity to the website while performing certain processes, such as calculating the number of unique visitors at a given time. Cookies may contain personal information, like email addresses, usernames, or passwords, or completely anonymous information, like a randomly generated number. They may be deleted once a user leaves the site, leaves a section of the site, or closes the browser; or they may remain, so that the website "remembers" the user when he or she next visits.

On Clevelandrapecrisis.org, we use one session ID cookie. It is used to measure the amount of overall traffic on our website; we use this data only in the aggregate, meaning no individual user can be identified from the data. This cookie is in no way linked to Personally Identifiable Information, and is deleted from the users computer/device when the user closes his or her browser. We do not use permanent cookies, which retain information past a users current visit.

How We Protect Your Security
CRCC stores any information on a secure server that is only accessible by CRCC employees or contractors, pursuant to the terms described above. However, as previously noted, we may aggregate certain information and provide such aggregate reports to third parties. Again, we do not store transcripts of communications over the CSHC.

We employ different security techniques to protect your personal information from unauthorized access by users inside and outside of our organization, including standard encryption practices. You should be aware, however, that "perfect security" does not exist anywhere on the Internet. ALTHOUGH WE BELIEVE WE TAKE APPROPRIATE MEASURES TO SAFEGUARD AGAINST UNAUTHORIZED DISCLOSURES OF INFORMATION, WE CANNOT ASSURE YOU THAT YOUR PERSONALLY IDENTIFIABLE INFORMATION OR COMMUNICATIONS WITH THE CSHC WILL NEVER BE DISCLOSED IN A MANNER INCONSISTENT WITH THIS POLICY, AND MAKE NO REPRESENTATIONS OR WARRANTIES REGARDING THE SUFFICIENCY OF OUR SECURITY MEASURES.

Always be careful and responsible regarding your personal information. We are not responsible for, and cannot control, the use by others of any information, which you provide or divulge to them, purposefully or inadvertently. Please note that the owner of any computer/device on which you access the CSHC may have the right to access computers that it owns or has provided. We do not control the privacy policies of others.

For more information on how to keep your computer/device safe, please read our User Safety Procedures above.

How We May Share Information
We will not publish, sell, share, or rent information about you in ways different from what is disclosed in this statement. However, we may be forced to disclose information to the government or third parties under certain circumstances. We may be required to (and you authorize us to) reveal any information about you that we possess to law enforcement or other government officials as we, in our sole discretion, believe is necessary or appropriate, in connection with the investigation of a crime, mandatory reporting laws, fraud, intellectual property infringement, or other activity that is illegal, or may expose us, or you, to liability. Also, if we, or a support specialist, fear that you are in danger of committing suicide, or are 17 years of age or younger, we, or the support specialist, may be required to disclose whatever information you have provided to the appropriate authorities. It is possible that a court of law will not keep private, and may require us to reveal, information that you provide during your CSHC session. If you are concerned about this possibility, please call the hotline instead, at 216-619-6192. The data that we collect, and therefore may share, is limited in the manner described above.

Our Policy Toward Children
We are concerned about the safety and privacy of children who use the Internet. Consistent with the Childrens Online Privacy Protection Act of 1998, we will never knowingly request Personally Identifiable Information from anyone under the age of 13 without prior verifiable parental consent. If we become aware that a child under 13 has provided us with Personally Identifiable Information through Clevelandrapecrisis.org without verifiable parental consent, we will use our best efforts to remove such information from our files. If a parent or guardian becomes aware that his or her child has provided us with Personally Identifiable Information through Clevelandrapecrisis.org without verifiable parental consent, he or she should contact CRCC at (216) 619-6194 or info@clevelandrcc.org.

Other Information Collectors
Except as otherwise expressly included in this Online Privacy Policy, this document addresses our use and disclosure of information that we collect from you. If you disclose your information to others, different rules may apply to their use or disclosure of such information. We do not control the privacy policies of others. We encourage you to ask questions before you disclose your personal information to others.

Your Consent and Changes in Privacy Pledge
By using the CSHC or Clevelandrapecrisis.org, you consent to the terms set forth in this Privacy Policy and the Website User Agreement. We may, from time to time, make changes to this Online Privacy Policy, based on your comments and our need to reflect accurately our data collection and disclosure practices. If we make any substantial changes in the way we use your personal information, this page will be updated and we will post a prominent announcement on Clevelandrapecrisis.org.

If you have any questions or suggestions about this privacy policy, please contact info@clevelandrcc.org. Alternatively, you can mail CRCC at:
CRCC
Attn: CSHC Privacy Coordinator
526 Superior Avenue, Suite 1400
Cleveland, OH 44114

Please only address questions about the privacy pledge to the above addresses. If you are concerned about a specific page, please email info@clevelandrcc.org.


User Agreement Effective Date: March 2016

Welcome to Clevelandrapecrisis.org and the Crisis and Support Hotline Chat ("CSHC "). This website is operated by Cleveland Rape Crisis Center ("CRCC", "we" or "us"). Please read this Website User Agreement carefully, including our Online Privacy Policy. By using Clevelandrapecrisis.org and the CSHC, you agree to follow the rules set forth here.

Online Privacy Policy
Please review our Online Privacy Policy above, which is part of this Website User Agreement, and describes how we handle information about Clevelandrapecrisis.org users and users of the CSHC. Please also review our User Safety Procedures above, which tell you what you can do to keep private your communications with CRCC.

Restrictions on Use
All content included on this site, such as text, graphics, logos, button icons, images, photographs, audio clips, digital downloads, data compilations, and software, is the property of CRCC or its content suppliers, and is protected by United States and international copyright laws.

Users of this site may not copy, print, or distribute any of its contents, with the exception of resource articles provided on the website or in the Resource Library. Such resource articles may be used only for informational, non-commercial purposes.

Linking to this site is permitted, as long as the link does not falsely imply or suggest that CRCC has endorsed or is affiliated with the linked site.

Termination of Access to Website
We may, in our sole discretion, terminate or suspend your access to all or part of this website at any time, with or without notice to you, for any reason, including, without limitation, breach of this Agreement. Without limiting the generality of the foregoing, any fraudulent, abusive, or otherwise illegal activity, or activity that may otherwise affect the enjoyment of this website or access to this website by others, may be grounds for termination of your access to all or part of this website at our sole discretion.

Copyright Notice
CRCC respects the intellectual property rights of others and reserves the right, at its sole discretion, to block and/or terminate access to this site from those that infringe on the rights of others.

Copyright Policy
If you believe that a copyright work that you own (or have an exclusive right to) has been copied without your authorization, and is accessible on our website, you may notify us by providing the following information to our designated contact.
• Give enough information to enable CRCC to contact you regarding your complaint, including your name, address, telephone number, and e-mail address, if available.
• Identify the material(s) and/or work(s) that you claim are being infringed upon on this site, and the material(s) that are causing such infringement, and give enough information (such as a web page address) to locate such material(s) or work(s) within the site.
• State that you have a good-faith belief that use of the material(s) or work(s) in (2) above is not authorized by the copyright owner, its agent, or the law.
• State that the information in this notification is accurate and, under penalty of perjury, that you either own the copyright (or an exclusive right under the copyright) in the material(s) or work(s) that you claim in (2) above are being infringed, or are authorized by such owner to act on its behalf.

Send your notice to our designated contact:
CSHC Administrator
info@clevelandrcc.org

Trademarks
CRCC, Cleveland Rape Crisis Center® and other marks displayed on this site are trademarks of CRCC. All other trademarks displayed on this site not owned by CRCC are the property of their respective owners, who may or may not be affiliated with CRCC. You may not use these trademarks for any product or service that does not belong to CRCC, or in any manner likely to cause confusion about whether we are affiliated with any product or service.

Limitations of Liability
CRCC and its affiliates will not be liable for any damages or injury, including, but not limited to, special or consequential damages that result from the use of (or the inability to use) Clevelandrapecrisis.org or the CSHC and its contents, or a site linked to this site, including any damages or injury caused by any failure of performance, error, omission, interruption, defect, delay in operation, computer/device virus, line failure, or other computer/device malfunction.

By using the CSHC, you acknowledge and understand that CSHC sessions are conducted by support specialists (including trained volunteers), who may not be licensed in your state or trained in your states law. You further acknowledge and understand that any trained volunteers are not employees or agents of CRCC, and that CRCC assumes no responsibility for any act or omission by a trained volunteer.

Linked Sites
This site may link to or be linked from other sites that are not maintained by CRCC. CRCC does not endorse, and is not responsible for the content of, any of those sites.

Submissions
All remarks, suggestions, ideas, graphics, or other information communicated to CRCC through Clevelandrapecrisis.org or the CSHC ("Submissions") will forever be the property and intellectual property of CRCC. Unless CRCC expressly states to the contrary, CRCC will not be required to treat any submission as confidential. Further, CRCC will be entitled to use any Submission for any purpose whatsoever, commercial or otherwise, without compensation to you or anyone else.

Disclaimer
The material in this site may include technical inaccuracies or typographical errors. We may shut down the Clevelandrapecrisis.org website and the CSHC and end this Website User Agreement at any time. However, in the event of such a termination, the Limitations of Liability, Disclaimer, and Governing Law sections would continue to apply.

THIS SITE IS PROVIDED BY CRCC ON AN "AS IS" AND "AS AVAILABLE" BASIS. CRCC MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. CRCC DOES NOT WARRANT THAT THE INFORMATION IN THIS SITE IS ACCURATE, RELIABLE, OR CORRECT, THAT THIS SITE WILL BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION, OR THAT THE SITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

INFORMATION AND ADVICE PROVIDED THROUGH THE CSHC IS NOT INTENDED AND SHALL NOT CONSTITUTE PROFESSIONAL COUNSELING. ONLINE SESSIONS MAY BE CONDUCTED BY STAFFERS (INCLUDING VOLUNTEERS) WHO ARE NOT PROFESSIONALS AND MAY NOT BE AUTHORIZED TO PROVIDE COUNSELING SERVICES IN CERTAIN STATES. ONLINE SESSIONS ARE NOT A SUBSTITUTE FOR PROFESSIONAL COUNSELING SERVICES. THE INFORMATION CONTAINED ON CLEVELANDRAPECRISIS.ORG AND THE CSHC IS NOT INTENDED OR IMPLIED TO CONSTITUTE MEDICAL ADVICE, DIAGNOSIS OR TREATMENT. IN ADDITION, NOTHING ON THIS SITE IS INTENDED TO CONSTITUTE LEGAL ADVICE.

If you need professional services or counseling, please call CRCC at 216-619-6194 to discuss how to locate a legally certified professional.

Revisions or Changes to this Website User Agreement
We may, from time to time, make changes to this Website User Agreement. If we make any substantial changes in the way we use your personal information, or to the rights and obligations set forth herein, we will update this page and/or the Online Privacy Policy and post a prominent announcement on Clevelandrapecrisis.org.

International Use
CRCC makes no representation that materials on the Clevelandrapecrisis.org website and the CSHC are appropriate or available for use in locations outside the United States. Access to this site from countries or territories where such access is illegal is prohibited. Those who choose to access this site outside the United States do so on their own initiative, and are responsible for compliance with local laws.

Governing Law
You agree that your use of this site, this Agreement and any disputes relating thereto shall be governed in all respects by the laws of the State of Ohio. Any dispute relating to this Agreement shall be resolved solely in the courts located in the State of Ohio.

Thank you for visiting Clevelandrapecrisis.org. Please contact CRCC at (216) 619-6194, or info@clevelandrcc.org, if you have any questions about our website or this Website User Agreement.

© CRCC 2016