Terms and Conditions

Thank you for contacting WV 2-1-1, West Virginia’s Information and Referral Service Hotline. The chat services are provided by trained Resource Specialists located throughout West Virginia.

The aim of the chat services is to provide information about resources that may be able to help you, but WV 2-1-1 does not provide direct assistance. You can also talk our resource specialists by dialing three numbers, 2-1-1.

WV 2-1-1 is for NON-EMERGENCY assistance only. Anyone needing emergency medical, fire or police assistance should call 9-1-1. WV 2-1-1 does not accept any liability for services provided by the agencies you contact.