Terms and Conditions

Use of this service is bound by these terms and conditions.

Please read the following statement before using this service. By using 2-1-1 HELPLINE Chat, which is operated by the Institute for Human Services, you agree to the terms described below. If you do not agree to the terms, you may not use this service.

Modification of the Terms, Conditions and Privacy Statement:

This statement may be modified from time to time. Any changes will be effective immediately upon posting. Each time you access this service you will be presented with the current terms, conditions and privacy statement for acceptance. You must agree to the modified terms to use this service.

Nature and Use of Information Provided Through This Service:

The 2-1-1 HELPLINE Chat service is intended to provide information about and referrals to local health and human services in Steuben, Chemung, Allegany, Schuyler and Yates Counties in New York.

If you or someone you know is going through a mental health crisis or is feeling suicidal, please dial 1-800-273-TALK (8255) for the National Suicide Life Line. This is a nationwide number and their services are available 24 hours a day. You may also access their chat service at: http://www.suicidepreventionlifeline.org/GetHelp/LifelineChat.aspx

Providing Your Information:

During your chat session, you may be asked to provide us some demographic information such as email address, zip code and age. 2-1-1 HELPLINE is committed to your privacy and agrees to keep your information confidential. If you choose to share additional personal information with us, it will be used for internal purposes allowing us to better serve you. We never sell, rent or exchange any of our clients’ information. Any information provided by you will be disclosed only in accordance with applicable local, State and Federal laws and regulations. A transcript of your chat session between you and our Information and Referral Specialist is recorded and stored for quality assurance and training purposes. You may provide your email address so that we may send you a copy of the referrals provided for your records.

Automatically Collected Statistics:

When you visit our website, we automatically gather information about your visit. This general information identifies you as a unique visitor to our site and does not provide us any other personal information about you. This information allows us to report on the traffic on our website so we can understand the impact of our work and improve your future online experience with us. This information is viewed and reported in aggregate.

Chat Session Agreement:

With any online service, there is some level of risk when communicating over the internet. By reading and agreeing to this Privacy Disclaimer and engaging in one of our chat sessions, you give permission to 2-1-1 HELPLINE to provide you some assistance today, expressly consent to the collection of your demographic information for future reporting purposes, and expressly consent to the recording of your chat session. Furthermore, you understand that 2-1-1 HELPLINE will undertake all efforts to protect your information, but is not responsible for any information you may enter during the chat session.