Terms and Conditions

Terms and Conditions for public users:
Terms & Conditions
211 Alberta Chat
Hours of Operation
Monday through Sunday 8pm-8pm

Thanks for visiting 211 Alberta Chat. 211 Alberta Chat is a support service designed for Alberta delivered by Distress Centre Calgary (DCC) and CMHA – Edmonton Region (CMHA – ER). Since we take the privacy of our visitors very seriously, we don’t require any personal information when you visit our website.

If you are experiencing technical difficulties, please don’t hesitate to speak with us by calling 211 or the ten-digit numbers for DCC and CMHA – ER listed on www.ab.211.ca. Users of mobile devices (smartphone/tablets) please note: We often have difficulty receiving messages when chatting with users on these devices. For a more stable connection, please use a computer or phone us.

You may use 211 Alberta Chat without providing any personal information unless you want to. Staff on the Chat do not provide therapy, treatment, mental health care, or medical care but they will provide information on services, support, assistance, and helpful online resources via 211 Alberta Chat.

If you or someone you know is currently in the act of harming him/herself and/or in immediate need of medical attention, please phone 911 to access emergency assistance.

Voluntarily Provided Information
We do not collect personally identifiable information unless you decide to provide it to us. If you choose to provide personal information we do our very best to protect this information and your privacy.

Privacy and Security
We at 211 Alberta take your privacy and the security of your personal information very seriously. Security controls, are in place to ensure the protection of your information. Any information you provide us or that is collected will only be shared or disclosed as required by Federal or Provincial laws in force, now or in the future.

Linked Websites
Any information obtained from website links provided during Chat is the responsibility of the party operating the linked site, not of 211 Alberta. 211 Alberta is not responsible for the contents of linked sites or for any harm or injury resulting from their use. The inclusion of any links does not necessarily imply a recommendation or endorsement of the views expressed within them.

By entering this site, you understand and agree that we at 211 Alberta are not responsible for any personal information that you may decide to enter over the Internet during your visit. Despite our efforts to protect your personal information, there is always some level of risk that your information may not be private when communicating using the Internet.

Since your participation in 211 Alberta Chat is voluntary and not related to either medical or mental health care or treatment by 211 Alberta, we are not responsible for any decisions you make nor are we responsible for the results or consequences of the decisions that you make related to your chatting with 211 Alberta Staff.

You must also agree not to upload, transmit, distribute or otherwise publish any material that is:
(1) Libelous, defamatory, obscene, abusive, pornographic, threatening, or an invasion of privacy;
(2) An infringement of the intellectual property rights, including, but not limited to, copyrights and trademarks, of any person or entity;
(3) Illegal in any way or advocates illegal activity;
(4) An advertisement or solicitation of funds, goods, or services;
(5) A message impersonating another user

Any of the above activity is grounds terminating service and will not be tolerated by 211 Alberta Staff.