Your privacy and safety are important to us. We have taken many measures to protect your communications in this chat; however, no internet communication is 100% secure.
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| If you have concerns about the security of your internet connection, device, or our web chat, please call our 24-7 phone hotline at 800-841-8371 instead. |
We do not record chats and do not have access to any information unless you choose to share it with us.
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You do not need to share any information unless you want to, and we will keep all information private. Exceptions to this, if you share your name and location, are as follows:
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We may need to contact a protection agency if you or someone you are talking about is under age 18, age 60 or over, has a significant disability, or is in a long-term care facility, and is experiencing or at risk of abuse or neglect.
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We may need to contact emergency services, if we are concerned that you will act to take your own life or endanger the life of another person.
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